Terms of Service

Overview

Welcome to Flexroq. These Terms of Service govern your access to and use of our website, online store, products, content, and related services.

By visiting our website or placing an order, you agree to these Terms of Service together with our Privacy Policy, Refund Policy, and Shipping Policy. Please do not use our website or services if you do not agree with these terms.

Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our home-fitness products and services.

Eligibility and Account Information

By using our website, you confirm that you are legally eligible to make purchases in your country or region.

You agree to provide complete, accurate, and current information when creating an account or placing an order. You are responsible for keeping your account details and password secure and for all activity carried out through your account.

Flexroq reserves the right to suspend or terminate accounts that contain false information, are used fraudulently, or violate these Terms of Service.

Products and Website Information

Flexroq offers practical home-fitness products, including power rods, resistance bands, yoga mats, workout accessories, and other fitness essentials.

We make reasonable efforts to display product descriptions, images, colours, specifications, prices, and availability accurately. However, product colours and appearance may vary slightly depending on your screen, device, lighting, or display settings.

Product dimensions, patterns, packaging, accessories, or minor design details may also vary where stated on the relevant product page.

We may update product descriptions, prices, packaging, specifications, availability, or other website content at any time without prior notice.

We reserve the right to:

• Discontinue any product.
• Limit purchase quantities.
• Refuse service in certain locations.
• Correct website errors or inaccurate information.
• Cancel orders affected by pricing, technical, or listing errors.

Orders and Payments

Placing an order is an offer to purchase products from Flexroq. An order is considered accepted only after it has been confirmed and processed by us.

We may refuse, limit, hold, or cancel an order due to:

• Product unavailability.
• Incorrect pricing or product information.
• Payment verification issues.
• Suspected fraud or unauthorized activity.
• Incorrect customer, billing, or delivery information.
• Delivery limitations in the customer’s location.

If an order is cancelled after payment has been received, an eligible refund will be processed according to our Refund Policy.

You agree to provide accurate billing, payment, contact, and delivery information. Applicable shipping fees, taxes, duties, or other charges will be displayed at checkout where possible.

Pricing and Promotions

Product prices, discounts, promotional offers, bundles, and shipping charges may change without notice.

The price charged will normally be the price displayed when your order is placed, except where an obvious pricing, listing, or technical error has occurred.

Promotions, discount codes, giveaways, sales, and special offers may have separate conditions. Unless otherwise stated, promotional offers and discount codes cannot be combined.

We reserve the right to modify, suspend, or end a promotion at any time.

Shipping, Returns, and Refunds

Order processing, shipping timelines, delivery charges, service areas, and delivery conditions are governed by our Shipping Policy.

Returns, exchanges, cancellations, damaged-product claims, and refunds are handled according to our Refund Policy.

Delivery dates are estimates and may be affected by courier delays, public holidays, weather conditions, incomplete addresses, remote delivery locations, operational interruptions, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information. Flexroq will not be responsible for delays, additional charges, or failed deliveries caused by incorrect or incomplete information provided by the customer.

Customers should inspect their order after delivery and contact us within the period specified in our Refund Policy if an item is damaged, defective, incorrect, or incomplete.

Intellectual Property

All content available on the Flexroq website, including the Flexroq name, logo, symbol, branding, product images, graphics, written content, videos, designs, layouts, and other materials, belongs to Flexroq or its respective licensors.

You may use the website only for personal and non-commercial purposes.

Without written permission, you may not:

• Copy or reproduce website content.
• Use the Flexroq name, branding, logo, or product images.
• Modify, distribute, publish, license, or resell our content.
• Use website materials for commercial purposes.
• Attempt to extract, scrape, or reproduce substantial portions of the website.
• Misrepresent yourself as being associated with Flexroq.

Unauthorized use may result in restriction of access or legal action.

Prohibited Activities

You may not use our website or services to:

• Violate any applicable law or regulation.
• Provide false, incomplete, or misleading information.
• Commit fraud or make unauthorized transactions.
• Upload viruses, malware, or harmful code.
• Interfere with website security, performance, or functionality.
• Collect another person’s personal information without permission.
• Copy, scrape, reproduce, or commercially exploit website content.
• Harass, threaten, abuse, or harm another person.
• Infringe intellectual-property, privacy, or other legal rights.
• Send spam, phishing messages, or unauthorized promotions.
• Attempt to bypass security, payment, or account restrictions.

We may restrict or terminate access to our services when these terms are violated.

Third-Party Services and Links

Our website may include links to third-party websites, applications, payment providers, courier companies, social-media platforms, analytics providers, or other tools.

Flexroq does not control and is not responsible for the content, availability, security, services, products, terms, or privacy practices of third parties.

Any transaction or interaction with a third party is subject to that third party’s own terms and policies.

Shopify provides the platform used to operate our online store, but purchases are made directly from Flexroq. Shopify is not responsible for products purchased from us, delivery issues, refunds, product use, or customer disputes.

Reviews and Customer Content

If you submit a review, image, video, comment, suggestion, testimonial, or other content, you confirm that:

• The content is accurate and based on your genuine experience.
• You have the right to submit it.
• It does not violate another person’s rights.
• It is not unlawful, abusive, deceptive, misleading, defamatory, or offensive.
• It does not contain confidential or unauthorized personal information.

You grant Flexroq permission to use, reproduce, edit, adapt, display, distribute, and publish submitted content for marketing, promotional, social-media, website, and business purposes.

We may remove or decline to publish content that violates these terms or is considered inappropriate.

Disclaimer and Limitation of Liability

Our website, services, and products are provided on an “as available” basis, subject to applicable consumer-protection laws.

We do not guarantee that the website will always be uninterrupted, error-free, completely secure, or available at all times.

To the maximum extent permitted by law, Flexroq will not be liable for indirect, incidental, special, or consequential losses arising from:

• Website interruptions or technical errors.
• Courier or delivery delays.
• Third-party services.
• Unauthorized account access.
• Incorrect information provided by the customer.
• Customer misuse or improper installation of products.
• Exercise-related injury caused by unsuitable or unsafe use.
• Circumstances outside our reasonable control.

Where liability cannot legally be excluded, it will be limited to the extent permitted under applicable law.

Nothing in these Terms of Service excludes any consumer rights, remedies, or protections that cannot legally be excluded.

Privacy

Personal information collected through our website is handled according to our Privacy Policy.

Because our store is hosted on Shopify, certain customer, order, and transaction information may also be processed by Shopify and other service providers involved in payments, analytics, fraud prevention, order processing, communication, and delivery.

By using our website, you acknowledge that your information may be shared with these providers where reasonably necessary to process your order and deliver our services.

Termination

We may suspend or terminate your access to our website or services if you:

• Violate these Terms of Service.
• Misuse our website.
• Engage in fraud or unlawful activity.
• Attempt to harm our website, customers, systems, or business.
• Abuse our return, refund, payment, or promotional processes.

Any payment obligations, rights, or liabilities that arose before termination will remain valid.

Governing Law

These Terms of Service are governed by the applicable laws of Pakistan.

Any dispute arising from the use of our website, services, or products will be subject to the jurisdiction of the competent courts in Lahore, Punjab, Pakistan, unless otherwise required by applicable law.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our products, services, website, business practices, or legal requirements.

The updated version will be published on this page. Continued use of our website after an update means that you accept the revised terms.