Refund Policy

Return Eligibility

To qualify for a return, the product must:

• Be in the same condition in which it was received.
• Be unused, unworn, unwashed, and unmodified.
• Include all original tags, parts, manuals, and accessories.
• Be returned in its original packaging.
• Show no signs of damage, misuse, installation, or heavy handling.
• Include the original receipt or other valid proof of purchase.

How to Request a Return

To start a return, please contact Flexroq before sending the product back.

Please provide:

• Your order number.
• Your full name and phone number.
• The name of the product you want to return.
• The reason for requesting the return.
• Clear photos or videos of the product and packaging.
• Your receipt or other proof of purchase.

If your return is approved, we will provide instructions explaining how and where to send your parcel.

Products returned without first submitting and receiving approval for a return request will not be accepted.

Return Address

Approved returns must be sent to the following business address:

Please do not send a product to this address until your return has been approved by Flexroq.

Non-Returnable Items

Certain products and situations may not qualify for a return, including:

• Products that have been used, worn, washed, or installed.
• Products damaged because of improper use or installation.
• Products missing original packaging, parts, tags, or accessories.
• Products modified or repaired by the customer or another person.
• Personalized, customized, or special-order products.
• Gift cards, vouchers, or promotional credits.
• Clearance or final-sale products where stated at purchase.
• Products returned after the 15-day return period.
• Products purchased from an unauthorized third-party seller.

Contact us if you are uncertain whether your product is eligible for a return.

Sale and Promotional Items

Sale, discounted, bundled, or promotional products may have separate return conditions.

Unless otherwise stated on the product page or during the promotion, final-sale and clearance products cannot be returned.

If a promotional bundle is returned, all products included in the bundle may need to be returned together. Any free gift supplied with an order must also be returned in unused condition.

Return Shipping Costs

Return shipping charges depend on the reason for the return.

Customer-paid return shipping may apply when:

• The customer changes their mind.
• The wrong size, colour, or product variation was selected.
• The customer no longer wants the product.
• The delivery details provided by the customer were incorrect.

Flexroq may cover reasonable return shipping when:

• The wrong product was delivered.
• The product arrived damaged or defective.
• The order was incomplete because of an error by Flexroq.

Return shipping charges should not be paid or arranged until Flexroq has reviewed and approved the return.

Exchanges

The fastest way to receive another product is usually to return the original item and place a separate order after the return has been approved.

Direct exchanges may be offered depending on:

• Product availability.
• The condition of the returned product.
• The reason for the exchange.
• Any price difference between the products.
• Applicable courier and delivery charges.

Replacement products will be dispatched only after the original product has been received and inspected, unless otherwise approved by Flexroq.

Refund Inspection and Approval

Once your returned product is received, Flexroq will inspect it to confirm whether it meets the return requirements.

We will notify you whether your refund has been approved, partially approved, or rejected.

A return may be rejected or reduced if:

• The product has been used or damaged.
• Parts, accessories, manuals, or packaging are missing.
• The returned product is different from the product ordered.
• The return was not approved before shipment.
• The product does not meet the eligibility conditions.

Cash on Delivery Refunds

Refunds for Cash on Delivery orders cannot be returned through the original cash transaction.

Approved refunds may be issued through a bank transfer, mobile wallet, store credit, or another mutually agreed method.

The customer may be required to provide accurate account or wallet information. Flexroq will not be responsible for delays caused by incorrect refund details supplied by the customer.

Order Cancellations

Contact Flexroq as soon as possible if you want to cancel an order.

An order may be cancelled without additional shipping charges if it has not yet been processed or dispatched.

Once an order has been shipped, cancellation may not be possible. The customer may need to receive the parcel and follow the approved return process.

Flexroq reserves the right to cancel an order because of:

• Product unavailability.
• Pricing or listing errors.
• Suspected fraud or unauthorized activity.
• Incomplete or incorrect customer information.
• Delivery limitations.
• Failure to confirm a Cash on Delivery order.

European Union Cooling-Off Period

If a product is shipped to a customer in the European Union and applicable law requires it, the customer may have the right to cancel or return the order within 14 days without providing a reason.

The product must still be returned unused, unworn, complete, and in its original packaging, together with valid proof of purchase.

This section applies only where Flexroq offers delivery to the relevant European Union location and where the right is required by applicable law.