Shipping Policy

Order Processing

Orders are generally processed within 1–3 business days after order confirmation and successful payment verification.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you may receive a shipping confirmation through email, SMS, WhatsApp, or phone, along with tracking information where available.

Shipping Coverage

Flexroq currently serves customers across Pakistan.

Delivery availability may vary for remote areas or locations that are not covered by our courier partners.

We reserve the right to contact the customer if additional information or an alternative delivery arrangement is required.

Shipping Charges

Shipping charges are calculated based on the customer’s delivery location, order size, product weight, and available courier service.

Any applicable delivery charges will be displayed at checkout or communicated before the order is confirmed.

Shipping charges, free-delivery offers, and promotional delivery rates may change without prior notice.

Order Tracking

Where tracking is available, customers will receive a tracking number or shipment update after the order has been dispatched.

Tracking information may be shared through:

• Email
• SMS
• WhatsApp
• Phone call
• Courier tracking service

Tracking updates are provided by the courier company and may not appear immediately after dispatch.

Delivery Delays

While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances outside our control.

Flexroq will not be responsible for delays caused by:

• Courier-service interruptions
• Public holidays
• Severe weather conditions
• Road closures
• Incorrect or incomplete delivery details
• Customer unavailability
• Remote delivery locations
• Operational or technical issues
• Other unforeseen circumstances

Our customer-support team will assist customers where reasonably possible if a delivery is delayed.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please provide:

• Full name
• Active phone number
• Complete delivery address
• City and area
• A nearby landmark where required

Flexroq will not be responsible for orders delayed, returned, misplaced, or delivered incorrectly because of incomplete or inaccurate information provided by the customer.

Failed Delivery Attempts

Courier companies may attempt to contact the customer before delivering the parcel.

If the customer is unavailable, does not respond, refuses the parcel, or cannot be reached after reasonable delivery attempts, the order may be returned to Flexroq.

Customers may be required to pay additional shipping charges before a returned order is dispatched again.

Cash on Delivery Orders

Where Cash on Delivery is available, customers must ensure that:

• The provided phone number is active.
• Someone is available to receive the parcel.
• The correct payable amount is available at delivery.
• The order is accepted after confirmation.

Flexroq reserves the right to confirm Cash on Delivery orders by phone, SMS, or WhatsApp before dispatch.

Orders may be cancelled if the customer cannot be contacted or does not confirm the order.

Lost Packages

If your order appears to be lost during transit, please contact us so we can review the shipment status with the courier company.

A package will not be considered lost until the courier has completed its investigation or confirmed that the parcel cannot be delivered.

Any replacement or refund will be handled according to the circumstances of the case and our applicable policies.

Order Changes and Cancellations

Customers should contact Flexroq as soon as possible if they need to change or cancel an order.

Once an order has been processed or dispatched, we may not be able to:

• Change the delivery address
• Modify the products
• Change the customer details
• Cancel the shipment

Any approved cancellation or refund will be handled according to our Refund Policy.