Privacy Policy

Overview

Flexroq operates this website and online store, including its related content, features, tools, products, and services, to provide customers with a practical home-fitness shopping experience.

Flexroq is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

This Privacy Policy describes how we collect, use, process, store, and disclose personal information when you:

• Visit or browse the Flexroq website.
• Create or use a customer account.
• Place an order or make another transaction.
• Contact our customer-support team.
• Submit a review or other customer content.
• Interact with our marketing or promotional communications.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Personal Information We Collect

Personal information means information that identifies you or can reasonably be linked to you. It does not include anonymous or properly de-identified information.

Depending on how you interact with Flexroq, we may collect or process the following categories of information:

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, contact us, complete a form, or provide information through our website.
• Automatically through our services, including through cookies, pixels, device information, website analytics, and similar technologies.
• From service providers that assist with payments, technology, analytics, customer support, order fulfilment, or delivery.
• From business, advertising, or marketing partners where permitted by applicable law.
• From courier and fulfilment providers in relation to order delivery, tracking, failed deliveries, or returned parcels.

How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

We may disclose information to:

• Shopify, which hosts and supports our online store.
• Payment providers that process transactions, confirm payments, and help prevent fraud.
• Courier and delivery companies that require customer names, addresses, phone numbers, and order details to deliver parcels.
• Technology and service providers that assist with hosting, analytics, cloud storage, IT support, customer service, and order management.
• Marketing and advertising partners that help us provide promotions, advertisements, or campaign analysis.
• Professional advisers, including lawyers, accountants, auditors, and consultants where necessary.
• Government authorities or law-enforcement agencies where disclosure is legally required.
• Business successors in connection with a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business.

We may also share information when you request, direct, or consent to the disclosure.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to:

• Keep the website functioning correctly.
• Remember your cart, account, and preferences.
• Understand how customers use our website.
• Improve website performance and user experience.
• Measure marketing and advertising performance.
• Detect fraud, abuse, or suspicious activity.
• Provide relevant advertisements and recommendations.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality, checkout, saved preferences, or account features.

Third-Party Websites and Links

Our website may include links to websites, social-media platforms, applications, payment services, courier services, or other online platforms operated by third parties.

Flexroq does not control and is not responsible for the privacy, security, accuracy, availability, or content of third-party websites or services.

When you leave the Flexroq website, you should review the privacy policy and terms of the relevant third party before providing any personal information.

Content you publish on public or semi-public platforms may be visible to other users and may be used by third parties beyond Flexroq’s control.

Children’s Privacy

Flexroq’s website and services are not intended for children, and we do not knowingly collect personal information from children under the legal age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact Flexroq so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age where those terms are defined by applicable law.

Security of Your Information

Flexroq and its service providers use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, payment system, transmission method, or storage system can be guaranteed to be completely secure.

If you create a customer account, you are responsible for protecting your username, password, and access details. Please do not share your account credentials with anyone.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on factors such as:

• Whether your customer account remains active.
• Whether the information is needed to fulfil an order.
• Payment, accounting, tax, and record-keeping requirements.
• Customer-support and warranty requirements.
• Fraud prevention and security purposes.
• Resolving disputes or complaints.
• Enforcing our contracts and policies.
• Complying with legal obligations.

We may retain certain information after your account is closed where required by law or reasonably necessary for legitimate business purposes.

Marketing Communications

Flexroq may send promotional messages through email, SMS, WhatsApp, or other communication channels where permitted by law or where you have provided consent.

You may opt out of promotional emails by using the unsubscribe link included in the message or by contacting us.

Even if you unsubscribe from promotional communications, we may continue sending necessary non-promotional messages relating to:

• Your orders and payments.
• Shipping and delivery updates.
• Customer-support inquiries.
• Returns, refunds, and exchanges.
• Account security or important policy changes.

Complaints

If you have a concern or complaint about how Flexroq collects, processes, stores, or shares your personal information, please contact us using the information provided below.

We will review your complaint and respond within a reasonable period or within the timeframe required by applicable law.

Depending on your location, you may also have the right to submit a complaint to a relevant privacy, consumer-protection, or data protection authority.

International Data Transfers

Shopify, payment providers, analytics services, cloud providers, or other service providers may process or store personal information outside Pakistan or outside the country where you reside.

Where required by applicable law, appropriate safeguards may be used for international transfers, including approved contractual protections or other legally recognized transfer mechanisms.

By using our website and services, you acknowledge that information may be processed in jurisdictions that may have different privacy laws from your own.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our:

• Products and services.
• Website features and technology.
• Business practices.
• Service providers.
• Legal or regulatory requirements.

The revised Privacy Policy will be posted on this page, and the “Last updated” date will be changed accordingly.

Where required by law, we may also provide additional notice of significant changes.